Customer Satisfaction Is Worthless, Customer Loyalty Is...

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Customer Satisfaction Is Worthless,...

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

Gitomer, Jeffrey

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როგორ მოგეწონათ ეს წიგნი?

როგორი ხარისხისაა ეს ფაილი?

ჩატვირთეთ, ხარისხის შესაფასებლად

როგორი ხარისხისაა ჩატვირთული ფაილი?

A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.

კატეგორია:

Business & Economics - Sales & Marketing

წელი:

1998

გამოცემა:

1

გამომცემლობა:

Bard Press

ენა:

english

გვერდები:

288

ISBN 10:

188516730X

ISBN 13:

9781885167309

ფაილი:

PDF, 184.54 MB

IPFS:

,

english, 1998

ონლაინ წაკითხვა

ხორციელდება კონვერტაციის -ში

კონვერტაციის -ში ვერ მოხერხდა

შესაძლოა დაგაინტერესოთ

Jeffrey Gitomer — The Sales Bible: The Ultimate Sales Resource, Revised Edition

Frederick F. Reichheld, Thomas Teal — The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Joe Vitale — There's a Customer Born Every Minute

Thomas T. Hirata — Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP ERP Systems

Arthur Middleton Hughes — The Customer Loyalty Solution : What Works (and What Doesn't) in Customer Loyalty Programs

Hughes, Arthur Middleton — The Customer Loyalty Solution What Work

Nigel Hill — Customer Satisfaction Measurement for ISO 9000: 2000

Jeffrey Gitomer — Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money

Jeffrey H. Gitomer — Jeffrey Gitomer's Little Gold Book of Yes! Attitude

Transit Cooperative Research Program, National Research Council . U.S. Transportation Research Board — A Handbook for Measuring Customer Satisfaction and Service Quality (TCRP report)

Noah Fleming [Fleming, Noah] — The Customer Loyalty Loop

Cristina Ziliani, Marco Ieva — Loyalty Management

Lafrenière, Daniel — Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships

Hsieh Tony — Delivering Happiness: A Path to Profits, Passion, and Purpose

Tony Hsieh — Delivering Happiness

Bill Price, David Jaffe — The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Shep Hyken — The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Gabe Zichermann, Joselin Linder — Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests

Michael A Aun, Michale Aun, Jeffrey Gitomer — It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused

Nikita Koloff, Jeffrey Gitomer — Wrestling with Success: Developing a Championship Mentality

Philip Kotler — Ten Deadly Marketing Sins: Signs and Solutions

Joe Vitale, Jeffrey Gitomer — There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today -- Guaranteed!

Hill, Nigel, Alexander, Jim — The Handbook of Customer Satisfaction and Loyalty Measurement, 3rd edition

Dixon, Matthew; Toman, Nick; DeLisi, Rick — The effortless experience : conquering the new battleground for customer loyalty

Bliss, Jeanne — Would You Do That to Your Mother?: the New Standard for How to Treat Your Customers

John A. Goodman — Strategic Customer Service

Jeffrey H. Gitomer, Ron Zemke — Knock your socks off selling

Karen Post, Jeffrey H. Gitomer, Michael Tchong — Brain tattoos: creating unique brands that stick in your customers' minds

Allen, Danica R — Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations

Bob E. Hayes — Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods

Goldstein, Sheldon D — Superior customer satisfaction and loyalty : engaging customers to drive performance

Jeffrey Gitomer — Jeffrey Gitomer's Sales Bible

Bliss, Jeanne — Chief customer officer 2.0 : how to build your customer-driven growth engine

Jeffrey Gitomer — Get Sh*t Done: The Ultimate Guide to Productivity, Procrastination, and Profitability

Ivan Russo, Ilenia Confente — Customer Loyalty and Supply Chain Management: Business-to-Business Customer Loyalty Analysis

Riyad Eid, Riyad Eid — Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies

Stamatis, D. H — Quality assurance : applying methodologies for launching new products, services, and customer satisfaction / D.H. Stamatis

Janelle Barlow, Paul Stewart — Branded Customer Service: The New Competitive Edge

Janelle Barlow, Claus Moller — A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

Hyken, Shep — Amaze every customer every time: 52 tools for delivering the most amazing customer service on the planet

Magnini, Vincent P — Surprise! : the secret to customer loyalty in the service sector

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